Showroom Manager

To serve customers on the show room and to lead the Show room team in the effective running of the show room in order to ensure the highest standards of customer service, achieve sales target and maintained

Core Functional Activities: 

• Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
• Communicate sales plans and targets to the Show room team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales staff, stock keeper and Coordinate with head office (when applicable) and ensure that activities are carried out in the most efficient manner.
• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Handle maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Motivate team members and provide them with professional support.
• Supervise the Opening process of the show room in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.
• Handle the closing of the Show room in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards.