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Senior Customer Relations Specialist

Elsewedy industries
New Cairo, Cairo
Posted 2 years ago
134Applicants for1 open position
  • 21Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Answer customers phone calls for both “service reservation and sales calls”.
  • Welcome and greet visitors and register all customer data in the system.
  • Formally responsible for receiving and responding to clients’ service requests, complaints, and feedback on to effectively & timely redirect tasks as appropriate & achieve the customers’ satisfaction.
  • Handle all related customer relations issues and requests as assigned by the direct manager and in accordance to agreed policies & procedures to ensure timely handling and resolution of the issues and requests.
  • Follow implemented handling system and keeps records of tasks and requests for smooth and proper handling.
  • Handle communications & liaison between clients and other departments within the company and follow up on resolving client’s queries to deliver optimum customer support.
  • Maintains relevant client related database, filing system, follow up sheets to ensure fulfilling customers’ requests easily and in a timely manner.
  • Performs any other responsibilities assigned by the direct manager.
  • Handle all existing clients’ inquiries through calls or emails, while ensuring full understanding of  contract clauses.

Job Requirements

  • Excellent English ( written and spoken) 
  • Bachelor's Degree 
  • Excellent Microsoft Software Skills 
  • Has experience in Commercial real estate sector  

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