Job Details
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Job Description
Main Duties:
- Operate as the lead point of contact and manager for all matters specific to the client.
- Build and maintain strong, long-term client relationships.
- Work closely with all the internal teams to ensure planning, scheduling and tracking project timings, deliverables and milestones according to customer needs and objectives.
- Develop and deliver progress reports, proposals and presentations. Also analyze results, troubleshoot problem areas, and offer recommendations.
- Assist with high severity requests or issue escalations as needed.
- Actively lead and/or participate in activities such as regular update meetings, quarterly reviews and ongoing communication with clients.
External Management:
- Meeting and liaising with clients to discuss and identify their requirements.
- Up-selling Helm services to your clients.
- Presenting with team the proposal ideas and strategy to the client.
- Liaising with, and acting as the link between, the client and the company by maintaining regular contact with both, ensuring that communication flows effectively.
- Responsible for representing Helm in major and public events, webinar, seminars... etc.
- Handling budgets, managing client costs and quoting clients.
- Making sure work is delivered on budget, and invoicing clients according to the proper terms, with increasing ROI for the company.
- Writing client reports.
- Making ‘pitches’, along with other Helm staff, to win new business for the company.
Internal management:
- Ensuring the appropriate resources are in place and that the work is conducted in timely fashion, within approved scope and budget.
- Briefing internal teams and working with them to formulate strategies and proposals for clients.
- Supervise and delegate responsibilities to your team based on clear roles and responsibilities.
- Responsible for the consistent successful facilitation of a project from estimation through launch and maintenance.
- Responsible for the growth, guidance and development of your team.
- Responsible for all the financials related to your client (existing and under pitch).
Job Requirements
- 3-5 years of Account/Client Management experience
- Strong presentation / communication skills
- Able to manage clients and internal teams on project scope and delivery
- Strong client handling / client relations experience
- Fluency in written and spoken English and Arabic language is a must
