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Job Description
- Managing incoming calls and customer service inquiries
- Professionally reply to customers' comments and messages
- Collecting and recording new comments and responses for future content development.
- implement and manage our social media strategy.
- Measure the success of every social media campaign.
- Stay up to date with the latest social media best practices and technologies
- Communicating with social media followers, including responding to queries in a timely manner
- Provide constructive feedback.
Job Requirements
- 2 years of experience as a Social Media Moderator or similar role
- Bachelor's degree is a Must.
- Excellent knowledge of Facebook, Twitter, Pinterest, Instagram, Google+ and other social media best practices
- Good understanding of social media KPIs
- Excellent multitasking skills
- Critical thinker and problem-solving skills
- Good time-management skills
- Detail-Oriented.
- Can work independently.
- Detail-Oriented.
- Can work under pressure .
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