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Job Description
- Run calls with customers to evaluate the service they receive from the sales team.
- Monitor performance of the telesales team.
- Handle and manage customer complaints with related partners in the company.
- Report to management any discovered policies break or unaccepted behavior reported from customers.
- Prepare daily, weekly /monthly reports of monitor calls to take the necessary action to avoid these negative cases.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Ensuring communication as per the company tone of voice, (the answer sheet, crisis management, and other docs).
- Compile reports on overall customer satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction.
- Keep records of customer interactions, process customer accounts, and file documents.
Job Requirements
- Bachelor's Degree in a suitable major.
- 3 years of relevant experience.
- Customer-oriented personality.
- Good English language skills.
- Strong communication ability (both written and spoken).
- Microsoft skills (Excel, Microsoft Project, PowerPoint, Word).
- Flexible, and adaptable.
- A problem solver.
