Inbound & Outbound Supervisor (Cairo)

About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:
Nana funding: $79M
Current funding stage: Series C
Nana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.

Duties and Responsibilities:

• Plans work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Collaborates with workers and managers to solve work-related problems.
• Reviews work throughout the work process and at completion to ensure that it has been performed properly.
• Transmits and explains work orders to laborers.
• Checks specifications of materials loaded or unloaded against information contained in work orders.
• Informs designated employees or departments of items loaded and problems encountered.
• Examines freight to determine loading sequences.
• Evaluates employee performance and prepares performance appraisals.
• Performs the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.
• Measure and report the effectiveness of warehousing activities and employees performance.
• Organize and maintain inventory and storage area.
• Ensure shipments’ and inventory transactions’ accuracy.
• Communicate job expectations and coach employees.
• Determine staffing levels and assign workload.
• Interface with customers to answer questions or solve problems.
• Maintain items record, document necessary information and utilize reports to project warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Confer and coordinate activities with other departments.