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Operations Supervisor

Raya Distribution
Maadi, Cairo
Posted 3 years ago
254Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Supervise the operation team to ensure set targets are met.
  • Organize and coordinate the monthly, week and daily plan.
  • Track weekly, monthly, and quarterly performance to highlight if performance is declining 
  • Coordinate with the other departments to meet the orders deadline. 
  • Monitor the workflow system from operational perspective, while keeping the system up-to-date.
  • Manage the Archive by leading, organizing and follow up on the operation team.
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Maintain contact with clients to obtain customer feedback regarding product/service quality.
  • Assist clients in resolving issues and complaints concerning purchased products.
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.

Job Requirements

  • Strong communication skills
  • Strong planning & organizing
  • Customer-oriented
  • Time management
  • Flexibility
  • Reliability (patient and motivated)
  • High problem solving abilities
  • Negotiation skills
  • Ability to learn
  • Adaptability
  • Analytical skills

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