Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Supervise the operation team to ensure set targets are met.
- Organize and coordinate the monthly, week and daily plan.
- Track weekly, monthly, and quarterly performance to highlight if performance is declining
- Coordinate with the other departments to meet the orders deadline.
- Monitor the workflow system from operational perspective, while keeping the system up-to-date.
- Manage the Archive by leading, organizing and follow up on the operation team.
- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
- Develop and optimize support and service processes, tools, and systems
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Assist clients in resolving issues and complaints concerning purchased products.
- Provide periodic reports to management on all after sales activities
- Ensure compliance with all general and company policies when carrying out job duties.
Job Requirements
- Strong communication skills
- Strong planning & organizing
- Customer-oriented
- Time management
- Flexibility
- Reliability (patient and motivated)
- High problem solving abilities
- Negotiation skills
- Ability to learn
- Adaptability
- Analytical skills