Senior Call Center Representativ...
Allianz -
Downtown, CairoJob Details
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Job Description
- Handle all customers queries, requests, and complaints via phone from all the distribution channels.
- Handle challenging calls to meet/exceed the clients' satisfaction.
- Handle clients’ queries or requests, coordinating with the relevant departments as needed to process requests promptly.
- Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
- Coach and train the CCRs to achieve the required service standards.
- Provide clients with all requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and requests.
- Ensure clients' data is updated in the database to facilitate effective future communication.
- Stay updated on company policies and procedures impacting service delivery.
- Handle and follow upon any assigned project and commit with the set deadline.
Job Requirements
- 2-3 Years of experience in Call Center Good command of using Microsoft office especially Word, Excel & PowerPoint as well as Microsoft Outlook
- Good Command of Writing & Speaking English
- Experience in Call Center is an asset
- Expert relationship building and negotiation skills
- University Degree
