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Senior VOIP & Contact Center Engineer

Aura-Tech Communication Systems & Information Technology
Maadi, Cairo
Posted 2 years ago
10Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 8Not Selected
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Job Details

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Job Description

We are looking for a qualified and committed candidate to join our technical team to deploy and maintain a wide range of Avaya and other voice communications and contact center products with the following skills and qualifications :

Key Responsibilities:-

  • Interact with the major telecom providers in the market.
  • Installation and maintenance of telecom products.
  • Implementation of contact centers solutions
  • Handle different kinds of support requests.
  • willing to handle a team and enhance the team performance
  • hands-on Avaya IP Office and Avaya communication manager
  • flexible to work remotely and onsite according to the work load
  • Self-motivated, positive, and a team player with strong interpersonal skills
  • Ability to meet deadlines, prioritize, multi-task, and handle different customer needs and changes
  • Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude

Job Requirements

Education:-

  • Bachelor’s degree in Telecommunications or Computer science.
  • VOIP and Networking background, CCNA certification is preferred.
  • ITI or NTI Diploma is a plus.
  • Experience in Avaya Solutions or similar
  • Strong skills with Microsoft Outlook and Office products.
  • Excellent command in English.

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