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Job Description
- Acting as the main point of contact between clients and internal teams.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Addressing and resolving clients’ complaints.
- Communicating and collaborating with other departments to ensure that key clients’ needs are met.
- Developing a thorough understanding of the clients' needs and requirements and preparing customized solutions.
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Generate progress reports for clients and senior leaders within the organization
Job Requirements
- Excellent time management skills.
- Mastery of overall sales processes.
- Must be open to personal and professional development.
- Proven experience in key account management.
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Good command of English.
- Strong written and verbal communication skills.
