Banking Operations Officer

Description

· Monitor Core banking operations daily procedures, record and report any failures in Core banking systems for relevant parties to ensure smooth systems’ operations.
· Observe Core banking operations systems backups to ensure the safety of customer & bank data.
· Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.
· Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.
· Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
· Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.
· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.
· Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems.
· Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.
· Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.

Requirements

Qualifications & Experience

· Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
· 2 years of relevant IT experience
· Good hands-on knowledge of IT operational work
· Good knowledge of Core Banking system operations

Skills

· Good command of English and Arabic languages
· Good Presentation skills
· Good Communication skills
· Good Analytical and Problem-Solving skills
· Good Knowledge of different technologies