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Job Description
- Carry out the daily work in accordance with the HSE golden rules.
- Reply to customers emails/inquiries/calls in a timely manner (according to SLA)
- Print cards & Deliver to the front-office according to our SLA
- Reconciliation & assistance for the customer trade account
- Giving all the support for the account managers
- Handling Customer complaint (90% resolution within SLA)
- Handling payments receiving, recording and log sheet with punctuality & according to work process requirements
- Handle Reloading requests according to our SLA Chart
- Mitigate Prepaid dues and prevent their occurrence
- Clearing of Pre-paid accounts daily and post-paid weekly
- Report customers trade account balances Daily
- Sending SOA to customers Quarterly
- Ensure the creation for the new customers and the new cards printing within the SLA
- Handle the communication and go live for new customers with high level of professionalism and accuracy
- Maintain Customer Satisfaction rate 90% for the BO activities
- Maintain a professional way of communication with customers
- Stay punctual to attendance & work process requirements
- Maintain positive attitude with your colleagues
- Maintain Teamwork spirit within the team
Job Requirements
- University level education.
- Fluency and proficiency in relevant language(s).
- Finance background/ability to work accurately with numbers.
- Hard worker who can prioritize the daily workflow.
- Administrative skills are essential.