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Job Description
Lasirena Group is hiring Customer Service Representative.
About the job
- Resolve and respond to incoming inquiries and concerns from customers and other internal departments promptly with a high profession of customer handling quality as it is one of our major values.
- Acting as a liaison between the department.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
Job Requirements
What you need
- Experienced with a min 1-2 years in Customer Service preferably real estate industry.
- Client-focused drive with a team-centric spirit.
- Excellent interpersonal, communication skills and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
