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Call center supervisor ( Real- E...

Al Qamzi Group Egypt
Sheraton, Cairo

Call center supervisor ( Real- Estate)

Sheraton, CairoPosted 13 days ago
108Applicants for1 open position
  • 10Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Call Center Supervisor

● Assist in the formulation of targets for individuals and teams

  • Hire and onboard new employees
  •  Answer questions from staff and provide guidance and feedback
  •  Anticipate escalation and take over calls when needed
  •  Devise ways to optimize procedures and keep staff motivated
  •   Measure performance with key metrics such as call abandonment, calls waiting etc.
  •  Ensure adherence to policies for attendance, established procedures etc.
  •  Keep management informed on issues and problems Prepare monthly/annual results and performance reports

Job Requirements

  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service is essential
  •  Proficient in English; Good knowledge of additional languages will be a definite plus
  •  Working knowledge of MS Office
  •  Tech savvy with knowledge of telephone equipment and relevant computer programs
  •  Knowledge of performance evaluation procedures
  •  Outstanding communication and negotiation abilities
  • A results-oriented approach
  •  Excellent organizational and leadership skills
  • Ability to work under pressure
  •  Graduate of any discipline 

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