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IT Technical Support Specialist

PICO - Zamalek, Cairo

IT Technical Support Specialist

PICO - Zamalek, CairoPosted 11 days ago
281Applicants for1 open position
  • 25Viewed
  • 64In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Provide hardware, software and all front-end technical support for internal users.
  • Troubleshoot and resolve hardware and software application issues
  • Respond to and resolve helpdesk via telephone, email, and ticket portals
  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
  • Set up new desktops and laptops with necessary business applications.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
  • Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
  • Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
  • Testing new technology and organizing cables and testing the passive network
  • install, maintenance and testing security cams

Job Requirements

  • Bachelor's degree in Information Technology, Computer Science, Communication Engineering or a related discipline

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