Flights Fulfillment Agent
AL-Matar -
Maadi, CairoPosted 1 year ago90Applicants for6 open positions
- 71Viewed
- 27In Consideration
- 1Not Selected
Job Details
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Job Description
- Handling Inbound & outbound calls
- Handling customers' requests ( Reissue – Refund – extras ).
- Handling the queues work.
- Handling all System failures ( QCT – Failed bookings – P.P etc..)
- Assigns requests to relevant departments if it`s invalid.
- Following up on existing Pending/Pending BSP/Urgent requests.
- Updating tickets on FreshDesk.
Job Requirements
- Bachelor's Degree in Tourism or equivalent
- Min. 2 years of experience
- Hands-on experience in Sabre GDS or Amadeus is a must
- Excellent in GDS ( issue – reissue – void -cancel - refund ……)
- Flexibility to work various shifts including overnight shifts.
- Basic computer proficiency
- B1/B2 in the English language
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