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Job Description
Technical Writer duties and responsibilities
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Job Requirements
Technical Writer education and experience
- Bachelor’s degree in relevant technical field or BA in English, writing, communications, curriculum development, or software/computer engineering
- MA in technical writing a plus
- 3+ years’ industry experience as an effective technical writer
- 2+ years of past experience working with Agile/Scrum or similar collaborative tools a plus
Technical Writer skills and qualifications
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred qualifications
- Desirable knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript.
- Familiarity with content and learning management systems (CMS and LMS)
- Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API)
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation
- Experience with product development, including past use of product development software
- Desirable grant writing or scientific publishing experience
