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Job Description
Job Brief:
Outbound Supervisor has to be passionate about traveling. You will manage travel requirements made
for business or holiday and you will provide tourism related services and package tours on behalf of
our suppliers. The goal is to keep our clients satisfied and loyal for future services.
Responsibilities:
- Plan and sell accommodations, transfers, insurance, visa and other travel services.
- Cooperate with clients to determine their needs and advise them appropriate destination,modes of transportations, travel dates, costs and accommodations.
- Provide relevant information, brochures and publications (guides, local customs, maps,regulations, events etc.) to travelers.
- Book transportation, make hotel reservations and collect payment/fees.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
- Deal with occurring travel problems, complaints or refunds.
- Attend travel seminars to remain updated with tourism trends.
- Enter data into our software and maintain client files.
- Network with tour operators.
- Maintain statistical and financial records.
- Meet profit and sales targets.
Job Requirements
- 2 to 4 years of experience in outbound tourism is a must.
- Excellent in English.
- Excellent communications skills.
- Sales and customer service skills.
- Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems).
- Easily and quickly identify and resolve problems.
- Ability to work under pressure.
- Ability to negotiate with suppliers for best deals.
- Works well independently, or in a teamwork.
- Handling customer, searching quickly on effectively ways for helping.
- Excellent communication and presentation capabilities.
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