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Job Description
- Coordinate between different teams to identify and solve business challenges in high quality and timely manner
- Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
- Looking for continuous improvement opportunities
- Report updates regularly to each project’s stakeholders
- Pilot and own new initiatives that transform our operations and improve the service we provide
- Leading cross-functional projects using insights based on data
- Ability to lead end-to-end projects (from planning the project to delivering results)
Job Requirements
- +2 years of experience in a relevant field
- Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise
- Previous experience in project management is preferred.
- Process-oriented
- Strong Communication
- Passion for data analysis and the ability to drive quality improvement.
- Customer Centricity
- Exceptional written and verbal communication skills
- Self-driven & naturally curious
