Job Details
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Job Description
Scope:
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Perform laptop and desktop Install, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
- Document, maintain, upgrade or replace hardware and software systems including clean-up and diagnostic work.
- Provides user training on laptops use, printer connection, share drive access and other similar items.
- Support company employees across all systems with technical issues.
- Perform other miscellaneous job-related duties as assigned.
Job Requirements
Requirements:
- BA Degree in Computer Engineering or related discipline
- 2-5 Years of relevant experience preferably in fast paced & dynamic environment (real-estate would be highly preferred)
- Exposure to multiple programming languages, databases & networks
- Customer Service Orientation with proven ability & willingness to support customers “employees”
- Proven ability to learn & staying update with latest applied technological solutions