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Job Description
The General Manager is responsible for achieving the organization excellence by providing quality service to the organization's internal and external customers in all assigned tasks, ensuring achieving a high level of profitability while maintaining excellent delivery of services through all admin departments on a daily basis of operations while upholding Andalusia’s values at all times.
- Contribute to the development and promotion of the BU’s operational plans & tactics to achieve its strategic and operational objectives.
- Assist/Approve initiating new services and projects in order to generate high profitability levels.
- Follow up delivery of projects’ milestones on time as planned, with high levels of accuracy and effectiveness.
- Monitor the development of the hospital expense budget and assures conformance with budgetary guidelines.
- Encourage building a stable, well trained and supportive manpower according to the plans.
- Manages areas including Finance, HR, Legal, maintenance, supply chain, Sales, IT, safety, security, Housekeeping, Food & Beverage, CRM, Patient Experience & Insurance to ensure delivery of key initiatives and smooth execution of administrative tasks to enhance BU's effectiveness, including budget management, BU goal metrics & tracking, improvement in internal processes, coordination of year-end process, performance management processes, and BU reviews.
- Provide expert consultation and advice on complex business issues ranging from internal business practices between departments to strategic issues involving levels of service provided to patients.
- Responsible for managing and approving all internal financial activities within area of responsibility.
- Develops processes and forums to prioritize resource requirements.
- Ensures annual budgets, cost controls, analysis, indirect expense and inter-departmental chargeback planning, execution and reporting is timely, accurate and meets the BU’s information priorities.
- Communicates progress regularly to management and achieves annual sales milestones.
- Identifies research requirements to support sales plans to identify market area development opportunities.
- Identify investment opportunities involving cost savings.
- Oversee the development of ROI and cost/benefit analysis.
- Implement the use of decision models to facilitate better decision making across the BU.
- Trouble-shoot purchasing issues and develop extensible solutions to meet the BU's purchasing needs.
- Ensure that services are customer-focused, efficient and cost-effective.
- Review progress and activity reports, assess effectiveness of operations, and determine need for improvement.
- Participate in the activities of the community/corporate marketing when needed and seek out opportunities for integrating other health programs into the services of the hospital.
- Support the IT team to ensure the BU has robust and reliable IT systems.
- Express expectations and give strong feedback for future operations effectively.
- Investigates complaints and concerns and communicates identified issues to appropriate staff.
- Works with individuals or departments to limit or resolve delays in service.
- Make sure of the satisfaction and resolution rate for the hospital is in continuous progress.
- Establish and foster effective working relationships with and between the various professional groups within the hospitals.
- Participate directly in the development and periodic evaluation of policies and procedures.
- Supports BU cost saving plans.
Job Requirements
- Bachelor’s Degree in Medicine,Pharmacy, dentist.
- Hospital Management Diploma and/or MBA is preferred.
- + 5 years of experience in medical managerial field.
- Experienced in Marketing, Insurance, Business Development is prefered.
- Extensive experience in the administrative and financial oversight of large and complex projects.
- Proven project management skills to maintain order and ensure deadlines are met.
- Strong analytical, judgment, and problem solving skills to analyze data, develop compelling solutions and/or recommendations.
- Demonstrated strength in influencing at all levels and building effective relationships in order to work collaboratively across diverse units/staff functions. Demonstrated ability to work under pressure with undefined processes, tight deadlines and frequently changing priorities.
- Proven strategic leadership skills.
- A high attention to detail and ability to effectively and efficiently perform multiple tasks and balance competing priorities.
- Ability to communicate effectively with managers, colleagues, service providers and clients across a variety of settings.
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