Job Details
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward users at all times.
- Responding promptly to user inquiries.
- Communicating with users through various chats and tickets.
- Acknowledging and resolving user complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of user interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the user service process.
Job Requirements
- Excellent in English speaking and writing.
- Males and Females.
- Capable to work under pressure and willing to work with flexible work schedule.
- Skilled in communication and good at handing with problems.
- Self-motivated, results-driven, professional and efficient.
- Internet-related experience is preferred.
- Min 1 year working experience.
