Job Details
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Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
Job Requirements
- Customer Service Representative - Real Estate experience is a must
- 3 - 6 years of experience
- High communication skills
- Faculty of Commerce / Law
- Presentable
- Very Good English Language
- Very Good in Microsoft Office skills
