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Job Description
Job Summary: We are seeking a highly skilled business analyst to join our team and support the development of our sales documents, user and admin guides, and app feature documentation. As a business analyst, you will be responsible for analyzing business processes, gathering requirements, and creating detailed documentation that will support the sales, training, and adoption of our products.
Responsibilities:
- Work with internal teams to obtain an in-depth understanding of the product and documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience, including sales documents, user and admin guides, and app feature documentation.
- Write easy-to-understand user interface text, online help, and developer guides.
- Create tutorials to help end-users use a variety of applications.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Create and maintain the information architecture.
- Collaborate with product managers and developers to ensure that documentation accurately reflects product features and updates.
- Conduct user acceptance testing (UAT) to ensure that the documentation meets the needs of end-users and stakeholders.
- Collaborate with the sales and marketing teams to develop sales materials and presentations that effectively communicate the value of our products.
- Continuously review and update documentation to ensure that it remains accurate and up-to-date.
Job Requirements
- University degree in Computer Science, Engineering, or equivalent is preferred.
- Proven working experience in technical writing of software documentation and creating sales documents, user and admin guides, and app feature documentation.
- Ability to deliver high-quality documentation paying attention to detail.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Excellent written skills in English.
- Strong working knowledge of Microsoft Office.
- Basic familiarity with the SDLC and software development.
- Strong analytical skills and the ability to understand complex business processes and systems.
- Ability to work independently and manage multiple priorities and projects simultaneously.
- Experience with project management tools and methodologies.
- Familiarity with agile development methodologies.
If you meet these requirements and are passionate about creating clear and concise documentation that helps our customers succeed, we encourage you to apply for this exciting opportunity!
