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Job Description
- Ensures firm’s business systems and processes are fully documented and followed. Including cases system registration.
- Ensure that websites, and all social media channels are updated and reflect a positive and professional image about the firm including Create and control law firm messages to clients on different social channels.
- Ensure that all office data registered in a proper system and logs.
- Documents and monitors flow of work from client intake to billing and collection, as well as takes corrective action as needed to resolve workflow issues.
- Update and maintain master client list, including closing files
- Also oversee and manage the onboarding of new clients including: reconciling conflict checks, creating agreements for new clients, creating electronic files for new clients.
- Submit analytical reports and prepare proposals and presentations as needed.
- Coordinate activities throughout the firm to ensure efficiency and maintain compliance with firm policy
- Coordinates, monitors, and improves key operating systems (internal policies, external policies, procedures, checklists, templates, etc.) in direct and close consultation with the Owner.
- Organize and maintain all administrative files.
- Observe strict confidentiality in all aspects of services provided
- Ensure that all staff performance matches the required standards.
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance.
Job Requirements
- Bachelor’s degree in Law, Business, Management, or related field
- Minimum 4 years of supervisory experience in a professional services preferred 2 years of them with law firm experience.
- Excellent written and verbal communication skills
- Previous experience in a Law firm is a must.
- Excellent leadership, time management, and organizational skills
- Proven excellence as an office assistant, office administrator, or in another relevant position
- Outstanding abilities to communicate in person, in writing, over the phone, and by video conferencing
- Ability to work independently.
- Resourceful team player with the ability to work both independently and within a team.
- Attention to detail to ensure tasks are completed thoroughly and correctly.
- Flexibility to adjust to new tasks should firm or office needs change
- Knowledge of Microsoft Office and other office management tools and applications
- Have the ability to learn and train on new software platforms
