Customer Support Representative
Housmap -
Downtown, CairoPosted 1 month ago84Applicants for1 open position
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We are seeking a Customer Service Representative who is fluent in both Arabic and English to provide exceptional support to our growing client base. This is an ideal role for someone who is talented, organized, can work well under pressure, and is committed to delivering outstanding customer experiences. Key Responsibilities:
- Professionally handle incoming inquiries, support requests, and complaints via phone, email, and live chat in both Arabic and English.
- Resolve issues efficiently, while maintaining a calm and helpful demeanor.
- Document customer interactions and ensure follow-up where necessary.
- Collaborate with internal teams to escalate and solve client concerns quickly.
- Stay up-to-date with HOUSMAP’s services, technology, and customer care best practices.
- Maintain a positive and productive approach in a fast-paced, high-pressure environment.
Job Requirements
Requirements:
- Fluent in Arabic and English (both spoken and written) — essential.
- Minimum 1 year of experience in a customer service or support role.
- Excellent communication, time management, and problem-solving skills.
- Ability to stay composed and focused under pressure.
- Tech-savvy and comfortable using modern customer service platforms.
- A proactive attitude and a strong commitment to customer satisfaction.
