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Job Description
- Establish a strong relation of trust by professionally answering all residents’ inquiries, settling disputes, and resolving all issues.
- Act as the 1st point of contact for residents and always be ready for on‐call emergency response.
- Receive customer complaints and inquiries, direct it to the concerned department, follow-up to ensure resolution on time.
- Owns and oversees main and public facilities\services; Image, Functionality and Convenience.
- Overseas FM performance and reports compliance\non-compliance at Tatweer Misr \ FM agreement.
- Implement and monitor all Community Management policies, procedures, standards, rules and guidelines.
- Conduct day-to-day inspection to Ensure that residence request are carried out within agreed timelines and according to organizational priorities and standard quality to ensure owners’ satisfaction
- Inspect ongoing constructions and installations progress.
- Supervise and assure the installation of the seasonal operation action plan with different department
- Coordinate and manage events and entertainment activates with different departments to create traffic and clients’ satisfaction
- Supervise all finishing and modification to ensure no violation and the conformity to both TM and customer needs
- Report violation and follow the agreed standers procedure till it is resolved .
- Issuing work orders for Maintenance department based on information from residents, based on information gathered from site visits.
- Perform all necessary functions to facilitate residents “Move In” procedures.
- Maintain community logs with all data needed, delivery and move in dates , maintenance fees , info etc
- Ensure that all systems and occupational health and safety requirements are fulfilled according to standards.
- Respond directly to emergency repairs cases which must be dealt with immediately
- Provide a and up to date flow of information to all residents regarding upcoming events and activities/ works that are being carried out that may affect them.
Job Requirements
- Bachelor’s degree of Engineering.
- 5 to 7 years of experience in the field.
- High Communication & Leadership skills.
