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Earth Moving Technical Communicator & Technical Chat-line

Mantrac
Ameria, Alexandria
Posted 2 months ago
5Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Resolve questions using Caterpillar (SIS), unresolved questions, gather all required information from the BU and creates a DSN Entry, ensure the BU is kept updated.
  • Ensure internal and external customer satisfaction with a high level of focus on Quality assurance.
  • Monitor SIMSi submission and follow up with Business unit personnel where applicable.
  • Document the success of the projects and present the results
  • Attend specific new product and system training courses to Implement systems.
  • Locate and price new tooling and equipment.

Job Requirements

  • Bachelor degree in Engineering.
  • Minimum of 5 years experience in Mantrac Service.
  • Ability to read Caterpillar electrical and hydraulic schematics, understand Caterpillar Service manuals and parts books, Mantrac business systems (MANPRO).
  • Technical understanding of engines, vehicle and power systems electrics, mobile hydraulics, transmission systems.
  • Practical hands-on ability.
  • Good Communication Skills.
  • Proficiency of English language both verbally and written.
  • Strong Microsoft Excel, PowerPoint, PDF proficiency and PC literate.

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