Operational Excellence Process - Handle the cancellation and modification for upcoming Visiting Clinics.
- Handle Customers complaints in order to contribute actively to patients’ retention, maximize sales and increase customer satisfaction
- Escalate complex issues to the Call center's Team leader.
- Handle Online Booking.
Customer Satisfaction Process - Build an outstanding service experience through meeting customer needs in align with good understanding of clinic operations and procedures.
- Build an outstanding service experience through good understanding of clinic operations and procedures.
- Establish an effective communication with team agents and other concerned departments to ensure getting accurate information to patient inquires.
Innovation Process - Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.)
- Provide proactively ideas and insights to improve the customer’s issues handling.
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