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Call Center / Customer Service A...

J&T Express Egypt - Nasr City, Cairo

Call Center / Customer Service Agent

J&T Express Egypt - Nasr City, CairoPosted 2 months ago
186Applicants for10 open positions
  • 122Viewed
  • 31In Consideration
  • 4Not Selected

Job Details

Experience Needed:
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Job Description

  • Answer inbound calls and manage workflow between departments.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Answer customers' inquiries and help them use the company’s services.
  • Following up with the customers by making outbound calls.
  • Responding to customer inquires.
  • Handling customer tickets and complaints.
  • Maintaining customer satisfaction.
  • Build a good rapport with customers over the phone.
  • Track, document and retrieve information in call tracking database.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Job Requirements

  • Bachelor degree or above.
  • Candidates with at least 1 year experience and from logistics / courier industry are preferred.
  • Good communication skills.
  • Fast typing speed.
  • Problem analysis and problem-solving developing business.
  • Good spoken and written English capability is a PLUS.
  • Honest, patient, customer oriented.
  • Advanced computer skills using a variety of programs highly desired.
  • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day.

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