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Job Description
- Conduct confirmation Calls for all warehouse shipments.
- Check and Validate the shipment information (Address, Phone number,…etc)
- Adjust the delivery time and date with the customers.
- Follow up for scheduled and cancelled shipments
- Manage and meet customer expectations
- Respond to all customer's inquiries to improve their customer service experience.
- Collaborate with the team to achieve the team objectives
- Serve all customer's inquiries and provide full information and advice.
- Close pending cases in a timely manner.
- Implement the customer service audits and take feedback about the delivery experience and courier attitude.
- Support to solve the bad address shipments if needed
- Implement Customer Service KPIs
- Sustain high customer satisfactory service level
- Follow up on domestic and International outstanding shipments for cash if needed
- Ensure customer satisfaction to retain customer
Job Requirements
- Customer Service Experience (0-2) years
- Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
- Customer-oriented
- Excellent Communication Skills
- Problem Solver