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Customer Service Representative

Flick Courier
Sheraton, Cairo
Posted 3 years ago
175Applicants for2 open positions
  • 60Viewed
  • 69In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Conduct confirmation Calls for all warehouse shipments.
  • Check and Validate the shipment information (Address, Phone number,…etc)
  • Adjust the delivery time and date with the customers.
  • Follow up for scheduled and cancelled shipments
  • Manage and meet customer expectations
  • Respond to all customer's inquiries to improve their customer service experience.
  • Collaborate with the team to achieve the team objectives
  • Serve all customer's inquiries and provide full information and advice.
  • Close pending cases in a timely manner.
  • Implement the customer service audits and take feedback about the delivery experience and courier attitude.
  • Support to solve the bad address shipments if needed
  • Implement Customer Service KPIs
  • Sustain high customer satisfactory service level
  • Follow up on domestic and International outstanding shipments for cash if needed
  • Ensure customer satisfaction to retain customer

Job Requirements

  • Customer Service Experience (0-2) years
  • Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
  • Customer-oriented
  • Excellent Communication Skills
  • Problem Solver

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