Job Details
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Job Description
- Deal directly with customers either by telephone or email.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product inquiries.
- Set up new customer accounts.
- Responsible of the Process orders from clients, forms, applications and requests.
- Organize workflow to meet customer time frames.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Job Requirements
- Fluency in English is a MUST
- Females only
- Excellent communication skills.
- Hard worker and proactive.
- Flexible with Rotational hours/Rotational Days off.
- Ability to multi-task, prioritize and manage time effectively
