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Social Media Moderator

Knoz Elhekma Company
Nasr City, Cairo

Social Media Moderator

Nasr City, CairoPosted 14 days ago
162Applicants for4 open positions
  • 83Viewed
  • 9In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
  • Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio.
  • Service Community Admin accounts, processing emails, and complaints escalating when necessary.
  • Manage consumer interactions by ensuring timely responses to all comments, messages, reviews, and visitors' posts.
  • Produce reports on relevant moderation statistics, issues, and outcomes.

Job Requirements

  • Knowledge of online marketing and a good.
  • Understanding of major marketing channels.
  • Males & Females.
  • Very Good command of English language.
  • Good communication & computer skills.
  • Cairo or nearby residence preferred.
  • 1-4 year of relevant work experience is a must preferably in Online Sales.

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