Job Details
Skills And Tools:
Job Description
Our company is on the lookout for a vibrant, detail-oriented dispatcher to join our fast-paced, high-energy team.
As a Dispatcher, you'll play a vital role in our mission to provide prompt, reliable towing and recovery services. You'll be the link between our team of road heroes and those in need, managing incoming calls, deploying our drivers, and ensuring every operation runs smoothly.
You’ll be stepping into a role where every decision you make helps someone get back on their feet - a truly rewarding experience!
We offer competitive pay, a supportive work environment, and the chance to truly make a difference. Become a part of our Road Heroes team and help us keep the roads moving!
Apply today!
All Dispatching Training Will Be Provided By Us!
Please DO NOT apply if you are not proficient in English!
- Receiving and processing incoming calls from customers in need of our services.
- Negotiating pricing with customers, ensuring that they meet both the customer's needs and the company's goals.
- Providing regular sales reports to management, highlighting progress towards goals, challenges, and opportunities for growth.
- Coordinating and dispatching our drivers to set locations, ensuring timely and efficient service
- Communicating with drivers, providing them with relevant information about the customer's situation and location.
- Monitoring the progress of drivers and updating customers on their estimated arrival time or any delays
- Prioritizing and managing multiple calls and service requests simultaneously, ensuring that resources are allocated effectively.
- Maintaining accurate records of all service calls, dispatch details, and customer information in a computerized system or logbook.
- Providing excellent customer service by addressing customer inquiries, concerns, and complaints professionally and empathetically.
- Staying up-to-date on local traffic conditions, road closures, and other factors that may impact operations, and relaying this information to drivers as necessary.
Job Requirements
College degree required. 3-5 years of experience in customer experience or dispatch is desired. All training will be provided to new hires. Successful candidates will demonstrate strong organizational skills, acute attention to detail, and the ability to work well within a team. Position requires strong personality traits, to allow highly persuasive, professional, and savvy customer service, while ensuring all necessary details regarding a diverse customer base are met perfectly by our service team. Strong conflict resolution skills; candidate must be able to identify challenges that need to be met and overcome, diplomatically and effectively.
- MUST speak excellent english
- Proven experience as a customer service representative
- Strong ability to multitask
- Very good knowledge of technology and use of productivity apps
- MS Office Excel, Word, Power Point
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
