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System Engineer

Isky Development
New Cairo, Cairo
Posted 1 year ago
102Applicants for5 open positions
  • 102Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Job Description:

  • Act as the technical interface with customers in regards to any inquiries concerned with implementations.
  • Support, monitor or shadow engineer’s corrective maintenance visits ensuring it's taken efficiently and timely meeting client satisfaction.
  • Lead/Support DataCenter engineers with installation activities, providing them guidance and ensuring that the implementation is up to the required standards and in accordance to the set milestones.
  • Remotely / On-site supporting our customers based on the need and customer location.
  • Investigate and identify the root cause of incidents.
  • Escalate customer satisfaction problems to the Team Leader and Technical project manager if necessary.
  • Provide third-level support to the technical DataCenter engineers.
  • Prepare and submits weekly and monthly progress report to the DataCenter team leader to clarify the current status and progress of the assigned task.
  • Participate/Shadow in project planning for all the technical aspects related to the team.
  • Handle customers' UATs.
  • Handle and manage downtime activities and procedures.
  • Provide technical training to new staff and measure their capabilities.
  • Responsible for personal and engineering development to meet business requirements.
  • Prepare, compile and review the Project Technical. Documentations with the details of the installation for the as-built DOCs and submitting it to the team leader.
  • Supervise the enrichment of the knowledge base system.

Job Requirements

Technical Skills:

  • In-depth understanding of DataCenter technologies including networking, storage, computing, and virtualization.
  • Good Experience with Linux administration.
  • Good experience with VMware vSphere.
  • Good experience with IBM storage is a huge plus.
  • Hardware implementation experience is a must.
  • Hardware problems troubleshooting experience is a must.
  • Certifications in the above topics are preferred.

Education:

  • BSc of Engineering with a specialization in Communications.
    or
  • BSc of Computer Science.
  • Fresh Graduates are welcome to apply

Personal Skills:

  • Excellent communication, interpersonal and negotiation skills.
  • Excellent analytical & problem-solving skills.
  • Excellent command of English.

 

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