E-Commerce Sales Account Rep.

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Sheraton, Cairo

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Sheraton, CairoPosted 8 days ago

33Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Order Processing (include creating reports on must-ship orders, upload orders on NetSuite for some marketplaces.
Upload tracking IDs for processed orders.
Hand Back orders/replacements.
Respond promptly to customer queries and complaints to find solutions and defuse tension
Send order reports to warehouses.
Present new or additional products and services to existing customers
Improve listings in marketplaces.
Send reports on sales activity, accounts status and possible issues
Respond informatively to customer inquiries and resolving customer complaints via marketplaces
Refer advanced cases to the direct manager for resolution, providing background information as necessary.
Create deals and promotions through the marketplaces
Follow-up with customers to obtain shipping address corrections for incomplete or incorrect addresses.
Monitor order defects rate (Cancellation defects, returns defect, delivery defects and customer complaints).

Proven experience as an Account Representative.
Experience in customer service is a great plus.
Proficient in MS Office; familiarity with ERP Systems.
Excellent written, verbal communication skills.
Excellent organizational and multitasking ability
Assertiveness and confidence
Goal-driven with ability to work under pressure
Good problem-solving skills
Perfect verbal and written English skills
Very good critical thinking skills & Analytical skills.
Bachelor Degree from well known university (preferred to be from AUC, BUE or GUC)