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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Resolve technical problems with Local Area Networks.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved, update customer through problem-solving process.
- Support new employees receive their new computers, ready to use.
- Count and follow up company computers and cooperate with HR and supply chain to control the stock.
- Support sites and HQ according to the received requests
Job Requirements
- Bachelor's degree in related field (#Information_Technology, #Computer_Engineering, Computer Science)
- (Cairo University or Ain sham University Only)
- Microsoft Servers and Microsoft Technology Associate (MTA)
- CCNA
- ITIL Foundation
