Support Engineer (System Engineer)

1- 24/7 first layer support for Telecommunication Systems Software & Hardware. 
2- Monitor Telecommunication Systems Hardware & Software.
3- check alarms and solve it.
4- Do the initial telecommunication support procedures.
5- Receive user’s issues and begin troubleshooting to solve problems.
6- Do daily, weekly and monthly Backup. 
7- Do daily, weekly and monthly tasks.
8- Receive new requests from user and collect all relevant information for request implementation.
9- Relay issues and requests with full detail to the second layer support team after troubleshooting.
10- Implement delegated tasks from professional teams.