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Job Description
- Addressing customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
- Dealing with customers face to face or through telephone during handling their issues.
- Directing the customer to the concerned person in other related departments which will handle the issue / problem.
- Successful candidate should be able to handle all customers inquiries received timely and professionally.
- Understanding customers' needs and identifying their problems.
- Demonstrates a positive, enthusiastic, friendly attitude.
Job Requirements
- Experience in customer service with recognized Real Estate Developers in Egypt is a MUST.
- Preferably lives nearby Heliopolis.
- Good knowledge of Microsoft Office, google sheets, emailing.
- Ability to troubleshoot key issues
- Strong communication skills.