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Customer Care Executive

Roya Developments
Sheraton, Cairo
Posted 2 years ago
81Applicants for4 open positions
  • 23Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Addressing customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
  • Dealing with customers face to face or through telephone during handling their issues.
  • Directing the customer to the concerned person in other related departments which will handle the issue / problem.
  • Successful candidate should be able to handle all customers inquiries received timely and professionally.
  • Understanding customers' needs and identifying their problems.
  • Demonstrates a positive, enthusiastic, friendly attitude.

Job Requirements

  • Experience in customer service with recognized Real Estate Developers in Egypt is a MUST.
  • Preferably lives nearby Heliopolis.
  • Good knowledge of Microsoft Office, google sheets, emailing.
  • Ability to troubleshoot key issues
  • Strong communication skills.

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