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Job Description
- Serving as the first point of contact for users seeking technical assistance over the phone
or email or onsite. - Performing remote troubleshooting through diagnostic techniques
- Installs, troubleshoots, services, related PC software, telephones, cables, and
connectors. - Investigates information, network, and communications needs of users, and makes
recommendations regarding software and hardware. Moves equipment from office to
office. - Maintains all support work orders in company helpdesk system
- May participate in after-hours support via cell phone and remote access to PC and/or
network - Ensure end-users have optimal working equipment
- Ensure end-users are supported quickly and efficiently for incidents, problems, and
requests; reduce first-call- resolution times; must have excellent judgment for when to
escalate - Ensure the LAN in office is working efficiently
- Works with other teams and departments in performing tasks associated.
Job Requirements
- Bachelor degree in Computer Science, Computer Engineering or any other related
degree . - 1-2 years of experience in a similar position.
- Knowledge of Active Directory DNS DHCP.
- Knowledge of Microsoft Infrastructure.
- Strong troubleshooting and problem-solving skills.
- An ITIL qualification is preferable but not required.
