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Chat Moderator / Client Support ...

Everlast - Heliopolis, Cairo

Chat Moderator / Client Support - Cairo

Everlast - Heliopolis, CairoPosted 1 month ago
170Applicants for1 open position
  • 102Viewed
  • 1In Consideration
  • 7Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Be eager to improve knowledge and performance level
  • Meet personal/team targets

Job Requirements

  • Strong phone and verbal communication skills along with active listening
  • Customer focus, people skills, and adaptability to different personality types
  • Ability to multi-task, problem-solve, set priorities, and manage time effectively

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JobsAdministrationChat Moderator / Client Support - Cairo