Job Details
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Job Description
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Gather customer feedback and share with our Product, Sales and Marketing teams
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Good English Language
- Excellent Communication skills
- Negotiation skills
