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Technical Support Specialist (Helpdesk)

DYNINNO Egypt
6th of October, Giza
Posted 1 year ago
84Applicants for1 open position
  • 58Viewed
  • 6In Consideration
  • 26Not Selected
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Job Details

Experience Needed:
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Job Description

Job Description:

  • Provide first level support for hardware and software issues, and end-user IT assistance where required.
  • Troubleshooting and repair office tools and IT equipment.
  • Provide assistance to the IT Infrastructure and other shared teams.
  • Monitoring and manage office assets.
  • Tracking tickets in queue and ensuring SLAs are met accordingly.
  • Provide follow-up on the incoming requests.
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights)
    Other similar tasks.

Job Requirements

Job Requirements:

  • 3+ years relevant IT experience, preferably in the Helpdesk environment.
  • Good written and verbal knowledge of English.
  • Good communication skills, ability to work in the team.
  • Interest in solving standard and non-standard problems.
  • Ability to learn quickly.
  • Strong sense of responsibility and excellent time management skills.

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