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Job Description
Job Description:
- Provide first level support for hardware and software issues, and end-user IT assistance where required.
- Troubleshooting and repair office tools and IT equipment.
- Provide assistance to the IT Infrastructure and other shared teams.
- Monitoring and manage office assets.
- Tracking tickets in queue and ensuring SLAs are met accordingly.
- Provide follow-up on the incoming requests.
- Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights)
Other similar tasks.
Job Requirements
Job Requirements:
- 3+ years relevant IT experience, preferably in the Helpdesk environment.
- Good written and verbal knowledge of English.
- Good communication skills, ability to work in the team.
- Interest in solving standard and non-standard problems.
- Ability to learn quickly.
- Strong sense of responsibility and excellent time management skills.