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Job Description
- Dealing with correspondence, complaints and queries (Ensure Client Satisfaction)
- Arrange the flow of the incoming customers through the whole process Starting from checking in until they attain their intended service.
- Supervising and monitoring the work of administrative staff
- Maintaining the practice philosophy for attracting new clients and retaining existing clients.
- Answering telephone calls in a polite and professional manner.
- Preparing invoices and obtaining payments from pet owners.
Job Requirements
- Experience in an administrative role
- Good interpersonal and time management skills
- Exceptional customer service skills
- Basic accounting skills
- Attention to detail and problem-solving skills
- Excellent communication, negotiation and relationship-building skills
- English Language speaker
- Initiative
- Leadership
