Information Systems Specialist (Readvertisement)

Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator

ACCOUNTABILITIES

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs;
• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;
• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;
• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s);
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

Main Responsibilities

• Install new devices (laptops, phones, switches, access point, routers and synology) according with MSF requirements and standards.
• Manage, update and install Siilo profiles in MSF smartphones for employees enrolled in the program. Manage new profile activation for new hired employees and closure of profile for resigned employees.
• Maintain windows version updated on the laptops.
• Perform the Track My Stuff (TMS) inventories twice a year (June and December) for all ICT devices, updating the information inside the tool.
• Regularly check back-up systems according with MSF rules, Standard Operating Procedures (SOPs) and guidelines and implement corrective measures to guarantee the correct functioning.
• Regularly update MSF phone numbers, users and identification documents inside the contact lists excel files for all MSF Telecom utilities.
• Maintain contact with Telecom utilities to update tariff requirements to user needs.
• Follow up with a monthly telecom report for all employee cost trends and highlight any anomaly to the line manager.
• Follow up of telecom and ICT invoices payment process.
• Prepare, finalize and follow up of all maintenance contract for ICT department.