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Call Center Agent

Andalusia Group
Maadi, Cairo
Posted 3 years ago
185Applicants for2 open positions
  • 3Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell services when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Job Requirements

  • Bachelor degree in any field
  • Fresh graduate are welcomed
  • interpersonal skills

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