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IT Service Desk Officer

AXA Egypt
New Cairo, Cairo
Posted 3 years ago
153Applicants for1 open position
  • 19Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Apply all the company standard setting for and computer and make sure standards are updated/maintained for all software and hardware versions
  • Resolve, escalate and follow up on desktop, network, telecom issues
  • Provide on-going maintenance of desktops, Laptops and printers
  • To quickly become proficient in any new related tool introduced into the company to be able to support the business.
  • Make recommendations for future upgrades and responsible for communicating with the related suppliers and follow up with them.
  • Keep logs of all desktops, laptops software licenses and make sure that all software are licensed 
  • Manage hardware spares and consumables stock for all computers and Printers
  • Updating self-help documents on the service desk manager so employees can try to fix problems themselves
  • Support audio and video equipment in conference rooms
  • Provide general user training and support for all customers 
  • Monitor Software usage, installation on the devices and report any irregularities
  • Demonstrate effective management for Incidents & service Requests.
  • Recording of all incidents on time with the right categorization & prioritization.
  • Regular feedback to the business till its resolution & providing the available workaround to eliminate the impact on Business.
  • Responsible on the IT stock in terms of purchasing and monitoring.
  • Handle daily tasks, provide usual support and gain new knowledge

Job Requirements

  • In-depth knowledge of the computer systems and software
  • 1- 2 years of experience 
  • Good interpersonal skills 
  • Hard worker, persistent, accurate and creative 
  • Problem Solving Skills and Logical approach to the solution of problems 
  • Good conceptual ability and skills in analysis and problem solving 
  • Discipline to document and record results
  • The ability to keep accurate work records
  • Eager to learn new technical techniques and tools

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