Social Media Moderator

waffarha.com -
Downtown, CairoPosted 2 years ago

541Applicants for2 open positions

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Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
Manage the banned user process, and track and remove previously banned users
Maintain the Moderation Guidelines and ensure they are up to date
Service Community Admin accounts, processing emails, and complaints escalating when necessary
Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
Regularly feedback insights gained from community moderation into the Social Media team.

Knowledge of managing social media channels.
Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills
Knowledge of online marketing and a good understanding of major marketing channels
Team player.
A good understanding of customer service supports KPIs.
Excellent multitasking skills.
Rotational shifts
Rotational Days off