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Job Description
- Lead the ocean freight operations team to meet customers satisfaction
- Ensure the status of the shipment on the software system
- Manage forecast and update spreadsheet constantly to reflect the latest activity
- Update shipment milestones on the software system
- Manage all customer service issues with vendors and inform customers accordingly
- Create and maintain daily/weekly/monthly reports for internal transparency
- Develop and update SOPs
- Leverage team performance by coaching & training them
- Evaluate team performance according to the company performance management system
Job Requirements
- 4 to 6 years of experience in the same field
- Bachelor's degree in any filed
- Decision-making skills
- Negotiation Skills
- Leadership skills
- Excellent communication skills
