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Technical Support

justagain
New Cairo, Cairo
Posted 10 months ago
22Applicants for1 open position
  • 5Viewed
  • 1In Consideration
  • 8Not Selected
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Job Details

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Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Requirements

Job Requirements:

  • Experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills.
  • Excellent in Microsoft Excel.
  • Ability to multi-task, prioritize, and manage time effectively
  • College degree in Faculty of computer science or information technology.
  • Able to work under stress.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Good written and verbal communication.

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